• Address: Corso di Porta Ticinese, Milano MI, Italy,
  • Hours: 7 Days a week from 09-00 am to 09-00 pm
  • E-mail: service@shopplax.com

We offer a simple, no hassle 15 Day Money Back Guarantee! All items must be unworn and in original condition.

If you are not 100% satisfied with your purchase, you may return any item within 15 days for a full refund.

To return an item please follow the steps below:

  1. Re-pack the item unworn and in original box
  2. Complete the returns section on your invoice and include in the parcel. If you don’t have the invoice please include a note with your name, order number and if you require a refund or exchange.
  3. Return the package to the returns address provided on the invoice with the post office or courier of your choice.

Please note return postage costs will apply.

Please follow the above steps. Please note return postage costs will apply and we recommend using a trackable service.

Delivery costs are non-refundable.

On your parcel please state ‘Return of Goods’ on the customs declaration form provided by the local post office or the courier you choose as customs costs are not included.

If you would like to exchange an item, please follow the steps above and fill out your exchange size/color etc. on the returns section.

The fastest way to exchange is to buy the item again in the required size/colour and return the original for a refund.

We can exchange items of the same price. If you would like a different item at a higher price the cost of the difference will apply.

Postage costs will apply to send the exchange and we shall send an invoice.

As our items are updated regularly, unfortunately we are unable to hold styles or sizes for you and can only exchange subject to availability.

In order to provide free postage we would need to increase the prices overall to cover the postage costs for only a few who return. Instead we aim to provide excellent products at super low prices for everyone!

We aim to process refund within 3-5 working days of receiving the returned item. If you have not received your refund please contact us at service@shopplax.com

If you have received an incorrect or faulty item please send us pictures & contact us at service@shopplax.com and we will do everything we can to help and resolve the issue.